A great customer experience depends on the people behind the CFS Service‘s brand name. We would love to introduce you to some of the members of our team.
Commercial HVAC, Plumbing, and Electrical
New Installations • Service & Repair • Upgrades & Remodels • Maintenance
Frederick S. Petrus, CPA, MBA
President and Chief Operations Officer
President and COO, Fred Petrus has knowledge and experience in all business areas. You can feel good about hiring CFS Service because it is under the leadership of a Master HVAC tech, Master Plumber, Master Technician, and a real estate professional. Plus, he holds a class “A” contractor's license, has an MBA, and is a CPA certified to work in both Virginia and Maryland.
This wide range of knowledge and experience, plus a passion for doing things the right way means that CFS Service has the best leadership possible. Sit down and talk with Fred, and you’ll realize how important great customer service is to him too. One of his biggest pet peeves is when companies use free repair call offers to get in the door to find things to sell the customer and to pad the bill to pay for the "free" service call. This will never be the case at CFS Service. The free repair call tactic does not fit with the company values. Honesty is more than just a buzzword, it is the way we run the company.
Senior Project Manager
With over 30 years in the business, Randy has overseen many difficult projects. He is a very skilled carpenter and handles mostly high detail projects.
Senior Production Manager
With over 47 years in the business, Danny has extensive experience in residential additions, remodeling projects and high end/luxury homes renovations. You're in the best possible hands for your project.
George E. Joseph, Sr.
HVAC Operations Manager
George manages several departments including Commercial HVAC Service and Installations, Residential/Commercial Electrical Service and Commercial Refrigeration Service. He has run these divisions very effectively for over 5 years. George brings to the table over 29 years experience in the HVAC, Electrical Service and Commercial Refrigeration industry. He is a licensed Master Heating, Ventilation & Air Conditioning (HVAC). He holds a CFC 608 Universal Certification and numerous Certified Customer Service training programs. He strives to provide 100% Customer Satisfaction and happiness. He believes you should always do the right thing, but utmost be honest and fair to your customers. George is married with 3 grown children. He enjoys fishing, racing, football and swimming.
HVAC Residential Service Manager
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Charles “Cary” W. E. Ritchey, III
Vice President, Electrical Operations Manager and Senior Estimator
Cary heads up our Electrical Contracts Division for 10+ years. He has 29+ years of Commercial and Residential Electrical experience, including running and managing his own company and preparing estimates for electrical contracts. He works with general contractors, engineers, county inspectors, architects, superintendents and other subcontractors to ensure the field projects run smoothly and get completed in a timely manner. Cary actual works with his technicians on a daily basis. He believes everyone needs to carry their own weight and they will respect you more if you show them the same respect as you would want yourself. Cary is a licensed Master Electrician and holds Certifications in Edwards FSA fire alarm systems, Leviton structured systems and Leviton Vista RF lighting controls. He has been married for 28 years with 2 children. Family has always come first for Cary and he carries that value to the workplace.
Chief Financial Officer
Mary is responsible for all aspects of the Company's Accounting, Treasury and Financial Analysis Functions. She brings over 31 years of accounting/financial experience, including positions as Controller for a commercial and residential central heating and cooling specialists, plumbing services and piping contractors for over 16 years. Mary also served as an Accounting Manager for a builder/developer, a Senior Accountant for a regional bank's real estate finance division and an Accountant with a national financial services corporation. She holds a Bachelor of Science in Finance from Virginia Commonwealth University.
Pam was an original employee of CFS Service. From day 1, CFS Service's mission of providing 100% Customer Satisfaction was embodied in her work ethics. She brings with her over 29 years of accounting experience. She handles Accounting Functions such as cash management, payroll, accounts receivable, accounts payable, contract billing and etc…. Pam also oversees the dispatch staff and handles all Human Resources matters. She treats every employee with respect. As you can see, providing invaluable company support.
Deloris' background is in Customer Service; her goal is making sure that all customers are treated with the utmost of care. She is primarily responsible for our Commercial HVAC Division as well as our Electrical Division but oversees all aspects of the Dispatch Department from scheduling to billing. She is dedicated to our family of customers and their needs as it relates to HVAC/Plumbing/Electrical work. She has worked in the Customer Service industry for over 15 years and brings a wealth of knowledge with her.
Water Treatment Specialist
Brent has been with us for 7 years bringing 18 years of expert experience with Water Treatment Service and Installation of all types of Water Filtration Systems. He has experienced in Residential and Commercial Systems and addresses problems in both municipal or well water. Honesty and Fair Pricing are his work trademarks. Always ready to offer Free Water Analysis and provide services for your Water Treatment needs.
Director of Customer Relations
With over 20 years in the industry, Phyllis is your go-to for design, product selection, budget management, honest feedback, and guidance on your project.
Operations & Dispatch Manager
Cathy has worked in the Customer Service and Dispatching industry for over 5 years. She handles our Residential HVAC and Plumbing Service invoices and purchase orders as well as our Residential Comfort Club Agreements. When it comes to Customer Service, she knows how to listen, by giving her full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. She empathizes and solves all customer related issues efficiently. She has a great ability to multitask, work under pressure and meet deadlines in a timely manner.